Feedback and Complaints

How can we improve?

At Connect2Care, we pride ourselves on providing exceptional therapeutic services. Please take the time to let us know what we are doing well or what we can improve on as we greatly value your comments and feedback. Your feedback allows us to make changes to our practice for the benefit of everybody.

Our therapists and staff are all aware of our feedback and complaints procedures and we encourage you to submit your feedback in any way you feel comfortable.

Feedback and complaints can be submitted by:

  • Contacting your therapist
  • Contacting Connect2Care management on (03) 8080 9609 or (07) 3112 7766
  • Writing to us at Suite 1, 242 Hawthorn Road, VIC, 3162 or 433 Logan Road, Stones Corner, QLD, 4120
  • Sending us an email info@connect2care.com.au

How me manage your feedback?

We want to rectify any problems you have as quickly as possible. We make a promise to respond to your complaint within 10 business days.

If Connect2Care cannot rectify your problem, we will support you to contact the relevant external bodies.

Contact the NDIS Commission

(w) www.ndiscommission.gov.au

(t) phone: 1800 035 544

TTY: 133 677

Interpreters can be arranged

 Contact the National Disability Advocacy Program

(e) disabilityadvocacy@dss.gov.au

Write to Disability, Employment and Carers Group Department of Social Services. GPO Box 9820, Canberra ACT 2601

Or search “disability advocate” online