Rights and Responsibilities
Client Charter
By working together, you will receive the best service possible. You have rights: to be treated well, to participate fully, to speak out. If we forget this or treat you badly, you have the right to complain
Your right to be treated well
- We will treat you with respect and dignity
- We will treat you fairly and speak honestly
- We will protect your personal information and only use it for the right reasons
- We will provide good quality services that suit your needs, age, lifestyle and cultural background
Your right to participate
- You have the right to a safe and comfortable place to use the service
- You have the right to make choices and decisions about the services you receive
- You have the right to the information you need to make good choices
- You have the right to have someone help you make the best choices – an advocate or support person
- You have the right to get help accessing services in the community
Your right to speak out
- You have the right to complain about the service
- You have the right to a reply as quickly as possible
- If you still are not happy, you have the right to complain again or talk with the NDIS Commission
You can help
- Make sure to update your contact information as it changes
- Keep your appointments – or let us know if you can’t
- Choose someone to support you make decisions – an advocate, friend or family member
- Treat other people with fairness, honesty and respect
- Respect other people’s right to a safe and comfortable environment
- Respect other people’s right to privacy and confidentiality
- Give us honest feedback about our services
You can contact us by:
- Contacting your therapist
- Contacting Connect2Care management on (03) 8080 9609
- Writing to us at 969 Glen Huntly Road, Caulfield VIC 3162
- Sending us an email info@connect2care.com.au
Contact the NDIS Commission
(t) phone: 1800 035 544
TTY: 133 677
Interpreters can be arranged
You can contact the National Disability Advocacy Program
(e)disabilityadvocacy@dss.gov.au
Write to Disability, Employment and Carers Group Department of Social Services. GPO Box 9820, Canberra ACT 2601
Or search “disability advocate” online
Connect2Care is a leading provider of therapeutic services focused on meeting the needs of children and adults living with disability in our community. As a registered National Disability Insurance Scheme (NDIS) provider, we offer Occupational Therapy, Speech Pathology, Exercise Physiology, Physiotherapy, Psychology, and Dietetics.
