Rights and Responsibilities
Client Charter
By working together, you will receive the best service possible. You have rights: to be treated well, to participate fully, to speak out. If we forget this or treat you badly, you have the right to complain
Your right to be treated well
- We will treat you with respect and dignity
- We will treat you fairly and speak honestly
- We will protect your personal information and only use it for the right reasons
- We will provide good quality services that suit your needs, age, lifestyle and cultural background
Your right to participate
- You have the right to a safe and comfortable place to use the service
- You have the right to make choices and decisions about the services you receive
- You have the right to the information you need to make good choices
- You have the right to have someone help you make the best choices – an advocate or support person
- You have the right to get help accessing services in the community
Your right to speak out
- You have the right to complain about the service
- You have the right to a reply as quickly as possible
- If you still are not happy, you have the right to complain again or talk with the NDIS Commission
You can help
- Make sure to update your contact information as it changes
- Keep your appointments – or let us know if you can’t
- Choose someone to support you make decisions – an advocate, friend or family member
- Treat other people with fairness, honesty and respect
- Respect other people’s right to a safe and comfortable environment
- Respect other people’s right to privacy and confidentiality
- Give us honest feedback about our services
You can contact us by:
- Contacting your therapist
- Contacting Connect2Care management on (03) 8080 9609
- Writing to us at 969 Glen Huntly Road, Caulfield VIC 3162
- Sending us an email [email protected]
Contact the NDIS Commission
(t) phone: 1800 035 544
TTY: 133 677
Interpreters can be arranged
You can contact the National Disability Advocacy Program
Write to Disability, Employment and Carers Group Department of Social Services. GPO Box 9820, Canberra ACT 2601
Or search “disability advocate” online
Connect2Care is a leading provider of therapeutic services focused on meeting the needs of children and adults living with disability in our community. As a registered National Disability Insurance Scheme (NDIS) provider, we offer Occupational Therapy, Speech Pathology, Exercise Physiology, Physiotherapy, Psychology, Allied Health Assistants, Social Workers, and Dietetics.
