Rights and Responsibilities

Client Charter

By working together, you will receive the best service possible. You have rights: to be treated well, to participate fully, to speak out. If we forget this, or treat you badly, you have the right to complain

Your right to be treated well

  • We will treat you with respect and dignity
  • We will treat you fairly and speak honestly
  • We will protect your personal information and only use it for the right reasons
  • We will provide good quality services that suit your needs, age, lifestyle and cultural background

Your right to participate

  • You have the right to a safe and comfortable place to use the service
  • You have the right to make choices and decisions about the services you receive
  • You have the right to the information you need to make good choices
  • You have the right to have someone help you make the best choices – an advocate or support person
  • You have the right to get help accessing services in the community

Your right to speak out

  • You have the right to complain about the service
  • You have the right to a reply as quickly as possible
  • If you still are not happy, you have the right to complain again, or talk with the NDIS Commission

You can hep

  • Make sure to update your contact information as it changes
  • Keep your appointments – or let us know if you can’t
  • Choose someone to support you make decisions – an advocate, friend or family member
  • Treat other people with fairness, honesty and respect
  • Respect other people’s right to a safe and comfortable environment
  • Respect other people’s right to privacy and confidentiality
  • Give us honest feedback about our services

You can contact us by:

Contacting your therapist

Contacting Connect2Care management on (03) 8080 9609

Writing to us at Suite 1, 242 Hawthorn Road, VIC, 3162

Sending us an email info@connect2care.com.au

You can contact the NDIS Commission

(w) www.ndiscommission.gov.au

(t) phone: 1800 035 544

TIY: 133 677

Interpreters can be arranged

You can contact the National Disability Advocacy Program

(e) disabilityadvocacy@dss.gov.au

Write to Disability, Employment and Carers Group Department of Social Services. GPO Box 9820, Canberra ACT 2601

Or search “disability advocate” online