Feedback and Complaints
How can we improve?
At Connect2Care, we pride ourselves on providing exceptional therapeutic services. Please take the time to let us know what we are doing well or what we can improve on as we greatly value your comments and feedback. Your feedback allows us to make changes to our practice for the benefit of everybody.
Our therapists and staff are all aware of our feedback and complaints procedures and we encourage you to submit your feedback in any way you feel comfortable.
Feedback and complaints can be submitted by:
- Contacting your therapist
- Contacting Connect2Care management on 1800 950 288
- Writing to us at 969 Glen Huntly Road, Caulfield VIC 3162
- Sending us an email [email protected]
How me manage your feedback?
We want to rectify any problems you have as quickly as possible. We make a promise to respond to your complaint within 10 business days.
If Connect2Care cannot rectify your problem, we will support you to contact the relevant external bodies.
Contact the NDIS Commission
(t) phone: 1800 035 544
TTY: 133 677
Interpreters can be arranged
You can contact the National Disability Advocacy Program
Write to Disability, Employment and Carers Group Department of Social Services. GPO Box 9820, Canberra ACT 2601
Or search “disability advocate” online
Connect2Care is a leading provider of therapeutic services focused on meeting the needs of children and adults living with disability in our community. As a registered National Disability Insurance Scheme (NDIS) provider, we offer Occupational Therapy, Speech Pathology, Exercise Physiology, Physiotherapy, Psychology, Allied Health Assistants, Social Workers, and Dietetics.
